In my commitment to provide a unique and outstanding massage experience to all of my clients and out of consideration for other client's time, as well as my own, Knots in Knead Massage Therapy have adopted the following business policies:
Please arrive for your appointment no later than 15 minutes prior to the scheduled start time. This allows you the time to fill out/review any applicable client forms, change and/or prepare for any services. All services offered have a specific time schedule and early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your service(s) may be shortened in order to keep on schedule, however, you will still be held responsible to pay the full service fee. Your session begins at the time of your scheduled appointment.
For health reasons -- please arrive freshly showered or as clean as possible. Just out of the office and you have a massage, okay. Just leaving the gym and you have a massage, please shower.
To maintain a relaxing atmosphere, please refrain from bringing children with you to your appointment. Cell phones and other electronic devices are to be turned off upon entering the building. If your phone rings, or vibrates during a session, you may be asked to turn the phone off which will take time out of your session. If you are expecting a call, or must leave the phone on due to a possible emergency, please let the therapist know.
If you show up late or call in late to an appointment, that time shall be deducted from the session. For example, if you had a scheduled 60 minute Swedish massage and show up 15 minutes late, the session is now 45 minutes. You will still be required to pay the full session fee.
Late arrivals due to circumstances beyond your control (ex: inclement weather, family emergencies, canceled childcare, etc.) will be handled on a case-by-case basis.
If you are sick (contagious or not) please reschedule your appointment for another time. Some clients may have a compromised immune system, therefore it is always best to reschedule if you are not feeling well.
CANCELLATIONS and RESCHEDULING
Knots in Knead Massage Therapy understands that unanticipated events happen occasionally in everyone’s life. When you book an appointment that time is reserved for you. Missed appointments are costly in lost time and revenue, and it prevents us from providing services to other clients. In our desire to be effective and fair to all clients, the following policies are honored:
24 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you give a full 24 hour notice, you will not be billed for the missed session.
If less than 24 hours is given, you will be charged the full service fee. If you fail to show and/or do not call, you will be charged the full service fee.
Cancellations due to circumstances beyond your control (ex: inclement weather, family emergencies, canceled childcare, etc.) will be handled on a case-by-case basis.
If you are booking your service within 24 hours of the actual appointment time, there is no cancellation and you will be charged the full amount of the appointment.
Gift certificates will be forfeited for no shows.
GROUPON vouchers will be forfeited for no shows.
WEATHER RELATED CANCELLATIONS
If Ephrata or Warwick School District is closed, Knots in Knead Massage Therapy will be closed that day. Safety for everyone is important. A phone call , text message, and email will be given to notify you of cancellation of your appointment.
If your therapist is feeling ill and is contagious, you will be given notice that the appointment will be canceled and rescheduled.
If your therapist needs to reschedule or cancel your appointment within 12 hours due to personal reasons, you will receive an additional 30 minutes on your next appointment. (This is not combinable with other coupons or offers.)
All payments are expected to be made by the end of the scheduled appointment. Payment is accepted in the form of: cash, check, or credit card. A $40 fee will be assessed for all returned checks.
Clients who miss appointments more than once will be required to prepay for services or leave a credit card on file.
Gift certificates will be forfeited for cancellations with less than 24 hours notice. Cancellations due to circumstances beyond your control (ex: inclement weather, family emergencies, canceled childcare, etc.) will be handled on a case-by-case basis.
Gift certificates cannot be redeemed for cash value.
Gift certficates are non-refundable.
Gift certificates will be forfeited for no shows.
Gift Certificate Number required when booking appointment.
Not valid for customers who have used services in the last 12 months. You will need to contact Groupon for a refund, use the voucher like a coupon, or give as a gift or referral. Please see below.
Groupons will be redeemed for cancellations with less than 24 hours notice. Cancellations due to circumstances beyond your control (ex: inclement weather, family emergencies, canceled childcare, etc.) will be handled on a case-by-case basis. Groupon voucher number required when booking an appointment.
Groupon vouchers will be redeemed for no shows. You will not be able to reschedule with same Groupon. Please do not wait a week before your Groupon expires to schedule your appointment. Knots in Knead books appointments 2 - 3 weeks out. You have 120 days to use your Groupon before it expires. Knots in Knead Massage Therapy offers online booking on the website. Please book your appointment early. Groupons will be redeemed in the morning the day of your appointment if 24 hours notice is not given for cancellation.
Non-expired vouchers may be redeemed for the price you paid. Any Groupon appointments booked after the voucher has expired, the client is responsible to pay the difference of the session.
Example: You paid $45 for a 60 minute massage (regular cost $70), you will need to pay the difference of $25 for your appointment.
In other words, the Groupon voucher turns into a COUPON.
The voucher being used as a COUPON will never expire.
Groupon policy: Promotional value expires 120 days after purchase. Amount paid never expires. Not valid for customers who have used services in the last 12 months. Appointment required. Book online only. Merchant's standard cancellation policy applies (any fees not to exceed Groupon price). Limit 1 per person, may buy 1 additional as a gift. Limit 1 per visit. Valid only for option purchased. All goods or services must be used by the same person. Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services.
RESPECT FOR THE CLIENT-MASSAGE THERAPIST RELATIONSHIP
You, the client, should be open and honest with your therapist at all times. Feedback about the session, such as: if the sessions are not working or do not meet your expectations, any situations that make you uncomfortable, massage techniques that you may or may not like, any body areas you would like avoided, etc.
To maintain respect for each client and establish professional boundaries the following policies will apply for all massage therapy services:
You may choose to leave on as much clothing as needed for comfort.
You will always be modestly draped. Only the area being massaged will be undraped.
Inappropriate or lewd interaction or discussion of any kind is NEVER appropriate. You will be required to pay in full for your session, asked to leave, and will not be rescheduled if this occurs.
RIGHT TO REFUSE
Knots in Knead Massage Therapy reserves the right to refuse to perform a massage for any hygiene issues including failure to shower after exercising, after swimming in pool or excessive sweating. You will be responsible for full payment of your treatment time if you arrive not in the condition to receive massage.
Knots in Knead Massage Therapy reserves the right to refuse any potential client for any reason. No person will be denied service based on sex, race, religion, disability, or sexual orientation.
Your privacy is important. Any information you give to Knots in Knead Massage Therapy will be held with the utmost care, and will not be used in ways to which you have not consented.
It is your responsibility as the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that your program may be continued. You must also keep the massage therapist informed of any changes in health conditions.
Some medical conditions are contraindicated for massage and service will be refused for your safety. You are required to get a prescription or notice from your doctor for a massage to be performed. Your health information is private and will not be discussed with anyone.
The services provided are not intended to be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician with any questions you may have regarding any medical condition.